Rich Carpenter, Application Engineer, Solution Engineer, Product Manager, Technical Marketing specialist experienced with Software as a Service (SaaS), document collaboration, 3D graphics, plus 2D and 3D CAD/CAM

Rich Carpenter

154 Bridgton Court, Los Altos, CA 94022

Phone: 650-941-8928; Fax: 650-941-0487

Email: richcarp1@yahoo.com

Objective

Seeking Sales Support or Marketing position involving exciting technical products.

Overview

Highly experienced with Software as a Service (SaaS), Internet and enterprise software solutions including document collaboration, issue tracking collaboration, supply chain collaboration, 3D graphics and video streaming, plus 2D and 3D CAD/CAM

Technical sales, product support, plus training development and delivery experience

Strategic product marketing experience including product positioning, product definition, user interface design, managing beta programs, product launch, documentation and collateral material development, plus competitive and data analysis

B.S.M.E., Gannon University, Erie, PA.

Employment History

2001 - Present, Senior Solutions Director, E2open, Inc., Redwood City, CA

Privately held E2open is a provider of global Software as a Service (SaaS), Internet solutions including:

Supply Chain Collaboration (SCC)
Collaboration Manager (CM) document repository for file sharing
Event Manager (EM) issue-action tracker for resolving business problems
Material Composition Declaration (MCD)
Chip Manufacturing Process Manager (MPM)

2001 - 2004, 2008 - Present: Perform technical sales support, sales calls, presentations, product demonstrations. Develop demonstration scripts, self-running demos, ROI spreadsheet, and competitive reviews. Deliver product demonstrations to the press, analysts, partners, and key sales accounts. Participate in strategic partner evaluations.
De facto Product Manager for company's Collaboration Manager document repository for file sharing, and Event Manager issue-action tracker for resolving business problems.
Develop prototype user interfaces for specific functionality as discussion points to improve performance and usability.
Process and analyze monthly usage report associated with billing.

2004 - 2007: Performed training material development and training delivery. Lead trainer on Applied Materials, Boeing, Exostar, IBM, Keystone, and Vodafone implementations including class room and WebEx Internet training delivery. Unified Help file design across all solutions.

Received 2008 'Outstanding Performance' Bonus Award for Vodafone delivery.
Received 2007 'Outstanding Performance' Bonus Award for Marketing Webinar support.
Received 2006 'Outstanding Performance' Bonus Award for Exostar delivery.
Received 2005 'Outstanding Performance' Bonus Award for Boeing delivery.
Received 2004 Alphabet Soup Certificate (Only Solutions Engineer to demonstrate all of the company's major products.)
Received 2001 'Most Creative Use Case' Award.

2000 - 2001, Customer Service Manager, WebScope Inc., Sunnyvale, CA

Start up WebScope developed a Java applet for Internet collaboration. In one example, Webscope was used by a designer of surgical tools to get feedback from doctors.

Responsible for customer service. Developed customer support procedures, handled phone calls, implemented web bug tracking solution, issued software license keys, and set up customer evaluations. Delivered product demonstrations to investors, analysts, and key sales accounts. Wrote web-based user training. Set up and maintained web page servers running Apache and Microsoft IIS software.

1998 - 2000, Product Manager, Vuent Inc. (formerly Adaptive Media), Sunnyvale, CA

Start up Vuent, originally named Adaptive Media developed web streaming, Internet collaboration software. Vuent was acquired by Assentive Solutions in 2000, who in 2001 sold the award-winning ENVISION3D product, to Oracle, who renamed it CADview3D.

Responsibilities included product positioning, market requirements, target user profiling, feature set definition, and documentation for award-winning ENVISION3D software. Developed demonstration scripts and competitive reviews. Conducted national press tours and product rollouts. Performed product demonstrations for investors, press, analysts, key sales accounts, and at trade shows. Involved in advertising, promotions, packaging, and pricing.
Quoted in October 1998 issue of CAD Report and in September 1999 issue of Desktop Engineering.

ENVISION3D received 1999 Cadence Magazine Editors' Choice award.
ENVISION3D received 1999 Crossroads "A list" award.
ENVISION3D selected by David Coursey's UPSIDE Magazine for Showcase 99.

1997 - 1998, MCAD Technical Marketing, NetPower Inc., Sunnyvale, CA

Start up NetPower manufactured high performance workstations and servers running Windows NT. NetPower computers were used to steam the first TV show across the Internet, The People's Court.

Developed and ran performance benchmarks for Pro/ENGINEER, Unigraphics, SDRC, and other 3D Mechanical CAD/CAM software. Supported Sales with application performance information, technical answers, trade shows, user groups, and product demonstrations. Developed documentation to help non-MCAD system engineers install, demonstrate and trouble shoot software. Supported Engineering by testing beta products and defining product enhancements.

Personal

Married with two stepdaughters.

Born in Williamsport, PA, 9th in ESPN's 'Title Town USA' contest because it is home to the Little League Baseball World Series.

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